Service & Support

We provide full-service support across the life of your equipment — design, production, sales and after-sales service are all handled in-house. That means process consultation and configuration, manufacture and testing, installation, commissioning, operator training, spare parts and maintenance come from one team rather than a chain of suppliers.

The same applies wherever the line is installed: our equipment is sold throughout China and exported to Korea, Turkey, Thailand, Iran, Singapore, Australia and Germany, with machines packed for international shipment and built to your local voltage and frequency.

Pre-sales consultation

Material and process consultation to define the right configuration for your polymer, additives and output.

Equipment configuration

Screw, feeding, venting, pelletizing and control specified and documented for your line.

Installation & commissioning

Installation guidance and commissioning support to bring your line into stable production.

Operator training

Training so your operators can run, adjust and change over the line safely and efficiently.

Spare parts

Screw elements, barrels, wear parts and control components to keep the line available.

Maintenance & troubleshooting

Maintenance guidance and troubleshooting support to resolve process and mechanical issues.

The exact service scope, response times and territory are confirmed in your project proposal. For export orders we agree the commissioning arrangement — on-site attendance or remote support — before the order is placed.